TRANSPARENCY AND TRUST ENHANCED BY CITROËN WITH THE DIGITAL VIDEOCHECK SOLUTION
Citroën allows its customers to optimize their time with VIDEOCHECK, the digital solution for additional tasks in the workshop. The application allows you to make a video of the vehicle and send it to the customer. Citroën thus maintains transparency, trust and proximity with its customers. VIDEOCHECK has now rolled out in 30 countries and in 3000 points of sale.
To discover the video on YouTube: https://youtu.be/JsDj71AiieE
We live in the digital age today where everyone is connected with computers, mobile phones, tablets and social media. Digitization allows the implementation of new strategies to meet customer demands. The digital VIDEOCHECK solution was launched to precisely respond to customer expectations.
The VIDEOCHECK service is a solution adapted to current societal challenges. Since its launch in January 2019, VIDEOCHECK has been massively rolled out in Europe, Latin America and is also present in Africa. It is now available in 30 countries and 3000 points of sale. Its deployment in other countries is expected.
To this date,
- 94% of customers are satisfied with this innovative service.
- 60% of additional work is validated by customers.
TRANSPARENCY, PROXIMITY AND TRUST
Today, preserving the bond of trust with customers is more essential than ever. VIDEOCHECK is an innovative service used in after-sales for additional tasks in the workshop. The application allows you to make a video of the vehicle and send it to the customer for greater transparency. The customer then validates the additional work remotely. This represents a considerable amount of time which is saved for the customer who does not need to travel to validate the additional work on his vehicle. This digital solution allows the Brand to maintain transparency and proximity to its customers. The trust of customers in their points of sale is all the more strengthened.
MODERN AND RELIABLE
VIDEOCHECK is a modern and reliable tool. It has no interface and is very easy to use. The objective of this service is to make the relationship with the customer fluid and easy. The VIDEOCHECK service is also in tune with today’s times where everything is done online via a computer or smartphone screen.
Citroën is developing solutions to stay as close as possible to its customers. Like VIDEOCHECK, which is a major asset, Citroën also launched the Citroën Advisor application at the end of 2014, the interactive online review site which is now available in 62 countries and has a total of more than 400 000 reviews. Citroën was, for that matter, the first car manufacturer to launch this type of service.
The Citroën Brand
At the heart of the automotive market, Citroën has asserted itself since 1919 as a popular brand in the true sense of the word, making people and their lifestyles its first source of inspiration. A spirit underlined by its ‘Inspired by You’ signature and embodied by cars combining unique design and benchmark comfort. Within the mainstream brands, Citroën also stands out with a unique customer experience (Citroën Advisor, ‘La Maison Citroën’, etc.). In 2019, the Brand sold 1 million vehicles in over 90 countries.
Citroën media site: https://int-media.citroen.com
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